Cornerstone OnDemand & SumTotal LMS Administrator (Remote - Open to candidates based in India)

We are seeking a full-time Cornerstone OnDemand/SumTotal LMS Administrator to join our team and provide expert support to our clients. In this role, you will be responsible for managing user accounts, maintaining course content, and offering user support through the Cornerstone OnDemand (CSOD) and SumTotal interfaces. This position focuses on ensuring our clients experience seamless LMS operations.

Location: Remote, open to candidates based in India

Working hours: 7:30 PM IST to 4:30 AM IST

Key Responsibilities:

• User Account Management: Create, update, and manage user accounts for clients through the Cornerstone OnDemand and SumTotal interfaces.
• Content Management: Upload, update, and remove course content, training materials, and resources for clients.
• Reporting and Data Analysis: Generate and analyze data using reporting features to deliver insights for clients.
• Client Support: Provide responsive assistance to clients with LMS interface-related tasks, including resolving access issues, assisting with course enrollments, and troubleshooting interface issues.
• Support During Business Hours: Offer support during US standard business hours, addressing critical issues according to the agreed Service Level Agreement (SLA) with clients.
• Content Verification: Ensure content is correctly uploaded and accessible for client users.

Qualifications:

• Proven experience with Cornerstone OnDemand (CSOD) and SumTotal LMS interfaces, including user account management, content management, and reporting functionalities.
• Experience configuring and managing LMS admin panels in CSOD and SumTotal.
• Experience working with API integrations or third-party tool integrations within CSOD and SumTotal.
• Experience setting up new workflows, templates, or automation within CSOD and SumTotal.
• Strong attention to detail and ability to manage multiple client accounts.
• Excellent communication skills for effective client support and troubleshooting.
• Ability to work full-time within established US business hours and meet SLA requirements for clients.

This role is ideal for a full-time professional skilled in Cornerstone OnDemand and SumTotal systems who can support multiple clients with LMS management, ensuring efficient and effective LMS operations.

About Infopro Learning

At Infopro Learning, we're driven by a singular purpose: unlocking human potential. For over 30 years, we've been transforming the way organizations develop their most valuable asset - their people. As a comprehensive learning and talent consulting agency, we drive integrated development across individuals, teams, and organizations to build a performance-ready workforce.

A performance-ready workforce is one that combines the right skills, agility, and mindset to drive business success. It's where individuals become proficient faster, teams deliver exceptional results, and organizations adapt swiftly to change.

In today’s Human+AI era, performance-readiness means mastering new ways of working as AI disrupts traditional value streams and workflows. We empower organizations to navigate this transformation by cultivating the essential technological and human skills needed for evolving workflows, ensuring your workforce doesn't just adapt to change but they drive it.

Trusted by Fortune 500 companies globally and recognized with over 350 industry awards, we've helped millions of professionals unlock their potential.