Engagement Director, Enterprise Learning Operations | Onsite UAE | UAE-Based Candidates Only

Engagement Director, Enterprise Learning Operations | Onsite UAE | UAE-Based Candidates Only

The Opportunity

Infopro Learning is seeking a senior, onsite Engagement Director to join us in a full-time, permanent employment capacity and lead a large-scale, enterprise learning operations environment in the UAE. This is an embedded leadership role with end-to-end accountability for operational excellence, governance, financial performance, and senior stakeholder partnership across a complex learning ecosystem.

This role is designed for a hands-on leader who thrives at the intersection of strategy and execution. You will serve as Infopro Learning’s senior onsite representative, providing daily leadership across integrated learning services while shaping long-term stability, performance, and innovation within a mature enterprise environment.

This role is best suited for a leader who enjoys being close to delivery, making day-to-day decisions onsite, and directly unblocking teams.

This is a full-time Infopro Learning employment role and requires sustained onsite presence in the UAE.

What You Will Own

Onsite Leadership and Operational Oversight

• Provide consistent, visible onsite leadership across enterprise learning operations environments in the UAE

• Own day-to-day operational performance, service quality, and issue resolution across multiple integrated workstreams

• Monitor real-time delivery metrics and intervene proactively to maintain service excellence

• Lead regular operational reviews with embedded leaders to ensure alignment, escalation, and accountability

• Build trust and confidence through strong, credible leadership presence with senior enterprise stakeholders

Strategic Partnership and Engagement Leadership

• Act as the senior relationship owner for a complex learning engagement, engaging senior operational and business leaders

• Shape and execute an account strategy aligned to enterprise priorities and Infopro Learning’s regional growth objectives

• Lead quarterly performance and planning reviews focused on outcomes, value realization, and continuous improvement

• Identify opportunities for capability expansion, scope evolution, and long-term partnership growth

• Step in directly with hands-on advisory support across the learning lifecycle when required

Governance, Risk, and Quality Management

• Execute and maintain robust governance frameworks aligned to contractual commitments and service standards

• Chair governance forums and provide transparent reporting on performance, risks, and improvement initiatives

• Enforce quality assurance, compliance, and escalation protocols across all delivery activities

• Lead risk identification and resolution for high-impact operational or commercial issues

• Maintain clear documentation of decisions, performance metrics, and governance outcomes

Cross-Functional Integration

• Orchestrate seamless collaboration across multiple learning and operations functions

• Break down silos and foster shared accountability for enterprise outcomes

• Lead cross-functional planning to align priorities, dependencies, and resource deployment

• Ensure a consistent, high-quality experience across all engagement touchpoints

• Drive knowledge sharing and adoption of best practices across teams

Financial and Commercial Accountability

• Own financial performance for the engagement in partnership with Infopro Learning regional leadership

• Oversee workforce planning, capacity management, and resource optimization

• Establish and track KPIs, SLAs, and financial performance metrics

• Manage scope changes, commercial discussions, and contract performance

• Balance margin optimization with service quality and stakeholder satisfaction

Team Leadership and Development

• Lead and inspire a high-performing, onsite Infopro Learning team across multiple disciplines

• Foster a culture of ownership, collaboration, and operational excellence

• Coach and develop embedded leaders through regular one-on-ones and performance feedback

• Champion talent development, engagement, and retention within the team

• Build a strong shared identity as an integrated Infopro Learning–led delivery organization

What We’re Looking For

Required Experience

• Approximately 8–12 years of experience in L&D consulting, outsourcing, or managed services environments

• Proven hands-on leadership of enterprise-scale learning operations with significant onsite responsibility

• Experience managing complex learning engagements with operational and financial accountability

• Strong background in learning strategy and capability delivery within manufacturing, industrial, or asset-intensive environments

• Demonstrated success leading cross-functional teams across multiple workstreams

• Track record serving as the primary senior interface for enterprise stakeholders

Education

• Bachelor’s degree required

• Master’s degree in Business, Organizational Development, or a related field preferred

Location and Working Model

This is a UAE-based, full-time employment role, with regular onsite presence expected 4 to 5 days per week across enterprise learning operations environments in Dubai and Abu Dhabi. This role requires frequent local travel between sites as part of normal responsibilities. Physical presence is essential to effectively lead delivery, governance, and senior stakeholder relationships.

Ready to Apply?

If you are a hands-on learning operations leader based in the UAE and are motivated by owning delivery, building strong teams, and leading complex enterprise engagements from the ground up, we encourage you to apply.