Freelance Soft Skills Trainers Needed! (Philadelphia, PA - Content Provided) | Open to local US-based candidates only

On-site
- Philadelphia, Pennsylvania, United States
Trainer

Bring customer service skills to life! Facilitate engaging in-person sessions for front-line staff in Philadelphia, 1–2 days each month.

Job description

Freelance Soft Skills Trainer – Customer Service Focus (Philadelphia, PA)

Type: Ad hoc Contract | Location: Philadelphia, PA (local, in-person) | Schedule: Likely 1–2 days/month | Duration: 12 months (potential extension)

Infopro Learning is expanding our network of freelance Soft Skills Trainers to deliver engaging, in-person training for one of our long-term clients. The audience includes front-line employees in customer-facing roles—individuals who interact directly with travelers and guests every day.

You’ll deliver client-provided content focused on customer service and hospitality excellence, helping participants strengthen communication, empathy, and service recovery skills that create great customer experiences.

What You’ll Do

Facilitate energetic, interactive classroom sessions using existing training materials
Engage and motivate diverse groups of front-line learners
Represent Infopro Learning and our client professionally at each session
Provide feedback and insights on learner engagement and session flow

Job requirements

What You Bring

Experience delivering soft skills or customer service training for front-line employees (airline, hospitality, or retail backgrounds preferred)
Strong facilitation and interpersonal skills—comfortable leading mixed-experience groups
Positive, flexible attitude and genuine passion for helping people grow
Based in or near Philadelphia, PA, with ability to deliver 1–2 in-person sessions per month

Why Partner with Infopro Learning

Infopro Learning is a global learning services firm that partners with Fortune 500 organizations to design and deliver world-class training. Our freelance network includes hundreds of expert facilitators who enjoy flexible, purpose-driven engagements with strong client support.

If you’re a dynamic trainer who loves connecting with front-line teams and bringing customer service concepts to life, we’d love to hear from you.

Apply now to join our freelance facilitator network!

My information

Fill out the information below

Full name

Email address

Phone number

CV or resume

Upload your CV or resume file

Upload a file or drag and drop hereAccepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB.

Questions

Please fill in additional questions

Important: Pre-Screening Questions Required

We require all applicants to complete the pre-screening questions included in this application as the first step in the interview process. We understand some details may be in your resume, which will be reviewed in full. Your responses are crucial for us to accurately assess your fit for the role.

Thank you for your cooperation!

This is a contract position, meaning you would be engaged as an independent contractor and not as an employee of any company. Are you willing to work as a freelance, independent contractor?

Yes

What motivated you to apply for this position, and how does it fit with your career goals?

This role involves in-person delivery in the Philadelphia area for roughly 1–2 full days each month. Please describe your current location and travel flexibility.

Tell us about your experience delivering soft skills or customer service training to front-line employees. (What types of audiences have you worked with, and what topics did you cover?)

Our client provides all training content. How do you prepare to deliver material you didn’t create yourself, while still making it engaging and authentic?

How do you excel at engaging diverse learning audiences—particularly front-line employees with different experience levels and communication styles?

Have you previously worked in customer-facing environments such as hospitality, retail, or transportation? How does that experience shape your facilitation style?

Please share your desired daily pay rate.

Is this rate negotiable?

Yes

If selected, what is your availability to start in this new role?

Please feel free to share a 2-minute video to introduce yourself and why you are interested in and qualified for this role.