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LMS Administrator - SumTotal

  • Hybrid
    • Delhi, Delhi, India
  • Product

Night Shifts

Job description

About Infopro Learning

Building Your Performance-Ready Workforce

At Infopro Learning, we're driven by a singular purpose: unlocking human potential. For over 30 years, we've been transforming the way organizations develop their most valuable asset - their people. As a comprehensive learning and talent consulting agency, we drive integrated development across individuals, teams, and organizations to build a performance-ready workforce.

A performance-ready workforce is one that combines the right skills, agility, and mindset to drive business success. It's where individuals become proficient faster, teams deliver exceptional results, and organizations adapt swiftly to change.

In today’s Human+AI era, performance-readiness means mastering new ways of working as AI disrupts traditional value streams and workflows. We empower organizations to navigate this transformation by cultivating the essential technological and human skills needed for evolving workflows, ensuring your workforce doesn't just adapt to change but they drive it.

Trusted by Fortune 500 companies globally and recognized with over 350 industry awards, we've helped millions of professionals unlock their potential. Ready to build your performance-ready workforce?

LMS Administrator - SumTotal

We are seeking a full-time SumTotal LMS Administrator to join our team and provide expert support to our clients. In this role, you will be responsible for managing user accounts, maintaining course content, and offering user support through the SumTotal LMS interface. This position focuses on ensuring our clients experience seamless LMS operations without requiring backend or database management.

Location: Noida

Working Hours: 7:30 PM IST to 4:30 AM IST (Hybrid)

Key Responsibilities:

  • User Account Management: Create, update, and manage user accounts for clients through the SumTotal LMS interface.

  • Content Management: Upload, update, and remove course content, training materials, and resources for clients using SumTotal LMS tools.

  • Reporting and Data Analysis: Generate and analyze data using SumTotal LMS’s pre-configured reporting features to deliver insights for clients.

  • Client Support: Provide responsive assistance to clients with LMS interface-related tasks, including resolving access issues, assisting with course enrollments, and troubleshooting interface issues.

  • Support During Business Hours: Offer support during standard business hours, addressing critical issues according to the agreed Service Level Agreement (SLA) with clients.

  • Content Verification: Ensure content is correctly uploaded and accessible for client users.

Job requirements

  1. Proven experience with SumTotal LMS, including user account management, content management, and reporting functionalities.

  2. Background in LMS administration and familiarity with the SumTotal LMS interface.

  3. Strong attention to detail and ability to manage multiple client accounts.

  4. Excellent communication skills for effective client support and troubleshooting.

  5. Ability to work full-time within established business hours and meet SLA requirements for clients.

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