Program Manager – Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only

On-site
- Noida, Uttar Pradesh, India

Own the health of a major client engagement in Noida. Track every commitment, drive the operating model, and bridge Infopro and client leadership. Full-time, onsite.

Job description

Program Manager – Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only

Position Type: Full-time employee

Location: Onsite - Noida, India

Abut the Role

Infopro Learning is looking for a Program Manager to own the overall health of one of our largest client engagements. This is a dual-facing role: you'll be the single point of truth on what's been promised, what's been delivered, and what's still open, giving both our leadership and the client's leadership a clear, honest read on how the engagement is really going.

You'll sit between Infopro Learning's delivery teams and the client's own leadership while their internal organization goes through a major restructuring. Your job is to keep every commitment visible, keep the operating model on track, and make sure nothing falls through the cracks between two organizations working side by side.

What You'll Do

Maintain a single, consolidated tracker of every action, decision, and commitment across the engagement, and chase them to closure against named owners and due dates
Give Infopro and client leadership a weekly view of what's open, what's overdue, and what's at risk
Oversee rollout of the engagement's operating model across governance, administration, design, and capability partnering, and flag where it isn't landing in practice
Support the client through their organizational restructuring: mapping new roles against the operating model, sequencing transitions and handovers, and tracking those dependencies alongside engagement commitments
Act as the day-to-day bridge between Infopro's embedded team and the client's L&D and business stakeholders, chairing joint sessions to resolve issues that span both organizations
Own the engagement-level risk and issue register and prepare reporting for governance forums, steering committees, and quarterly business reviews
Coordinate across service areas to unblock hand-offs before they affect the client, and keep change and communication activity aligned and non-duplicative

Job requirements

What You Bring

8+ years in program management, engagement management, or business change delivery, ideally within an outsourced or managed-services environment
A track record of tracking and closing delivery commitments across multiple workstreams and organizations
Experience supporting organizational restructuring, operating model implementation, or business change programs
Solid grounding in program and change management methodologies (Waterfall, Agile, Hybrid)
Strong executive reporting skills — the ability to turn a complex engagement into a clear, honest narrative
Credibility with both delivery teams and senior client stakeholders
PgMP, PMP, PRINCE2, or Change Management certification preferred
Bachelor's degree required, Master's in Business or a related field preferred

If you like owning the full picture of a complex engagement, and you're comfortable being the person both sides turn to for a straight answer, we'd like to hear from you.

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Questions

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A quick note before you begin:

We appreciate your interest in this role and value your time. While some of the information we’re asking for may appear on your resume, your responses to these questions help us quickly understand the unique value you bring to this position.

Please treat these questions as your initial interview — a chance to share real examples, insights, and the impact of your work. Thoughtful, detailed answers help us move qualified candidates like you forward faster and ensure we have a clear picture of your fit for the role.

Thank you for taking the time to complete this important step in our hiring process — we look forward to learning more about you.

This is a full-time, on-site role based in our Noida office. Remote or hybrid work is not available. Are you currently located in Noida or willing and able to work from our Noida office full time?

Yes

Where are you currently located?

What motivated you to apply for this position, and how does it fit with your career goals?

Describe a specific engagement where you owned a consolidated action or commitment tracker spanning multiple workstreams or organizations. How many owners and workstreams were involved, and what was your method for chasing items to closure?

Give a specific example of supporting an organizational restructuring or operating model implementation. What was your role, and what concrete deliverable did you produce (for example, a role mapping, transition plan, or sequencing plan)?

Which program or change management methodologies have you used on a live engagement (Waterfall, Agile, Hybrid)? Describe a specific instance where you had to shift between or blend them.

Describe a time you escalated a stalled commitment or unresolved risk to senior stakeholders on both a vendor side and a client side. What was the issue, what options did you present, and what was the outcome?

Have you owned an engagement-level risk and issue register and prepared materials for steering committees or quarterly business reviews? What format and cadence did you use, and who was the audience?

What is your current CTC (in INR)?

What is your expected CTC (in INR) for this role?

What is your current notice period?

Is this notice period negotiable?

Yes

Please feel free to share a 2-minute video to introduce yourself and why you are interested in and qualified for this role.

Program Manager – Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only

Job description

Job requirements

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