Program Manager – Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only

On-site
- Noida, Uttar Pradesh, India

Own the health of a major client engagement in Noida. Track every commitment, drive the operating model, and bridge Infopro and client leadership. Full-time, onsite.

Job description

Program Manager – Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only

Position Type: Full-time employee

Location: Onsite - Noida, India

Abut the Role

Our team is looking for a Program Manager to own the overall health of a major client engagement, tracking every commitment across service areas while leading the client through a structured organizational transformation. This is a dual-facing role connecting our delivery teams with client leadership.

What you'll do

Maintain a single consolidated register of actions, decisions, and commitments across the engagement, chasing items to closure
Oversee implementation of the engagement's operating model across governance, administration, design, and capability partnering
Lead the client's organizational transformation and change management agenda, including stakeholder readiness, communications, and adoption tracking
Act as the day-to-day bridge between the delivery team and client stakeholders, resolving issues that span both organizations
Maintain the engagement-level risk and issue register and produce consolidated health reporting for governance forums
Coordinate across service areas to identify and unblock hand-offs before they affect delivery

Job requirements

What you bring

8+ years in program management, engagement management, or business change delivery, ideally in an outsourced or managed-services environment
Hands-on experience leading organizational transformation or change management programs for a client, including stakeholder readiness and adoption tracking, not just methodology familiarity
Proven track record tracking delivery commitments to closure across multiple workstreams and organizations
Experience supporting a client's organizational restructuring or operating model implementation
Strong grounding in program and change management methodologies (Waterfall, Agile, Hybrid)
Excellent executive reporting skills, able to distill a complex engagement into a clear narrative
Change Management certification (Prosci, ADKAR, or equivalent) preferred; PgMP, PMP, or PRINCE2 also preferred; Bachelor's required, Master's preferred

Occasional international travel to client site is expected.

If you like owning the full picture of a complex engagement, and you're comfortable being the person both sides turn to for a straight answer, we'd like to hear from you.

My information

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Questions

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A quick note before you begin:

We appreciate your interest in this role and value your time. While some of the information we’re asking for may appear on your resume, your responses to these questions help us quickly understand the unique value you bring to this position.

Please treat these questions as your initial interview — a chance to share real examples, insights, and the impact of your work. Thoughtful, detailed answers help us move qualified candidates like you forward faster and ensure we have a clear picture of your fit for the role.

Thank you for taking the time to complete this important step in our hiring process — we look forward to learning more about you.

This is a full-time, on-site role based in our Noida office. Remote or hybrid work is not available. Are you currently located in Noida or willing and able to work from our Noida office full time?

Yes

Where are you currently located?

What motivated you to apply for this position, and how does it fit with your career goals?

Describe a specific engagement where you owned a consolidated action or commitment tracker spanning multiple workstreams or organizations. How many owners and workstreams were involved, and what was your method for chasing items to closure?

Give a specific example of supporting an organizational restructuring or operating model implementation. What was your role, and what concrete deliverable did you produce (for example, a role mapping, transition plan, or sequencing plan)?

What change management methodology or certification have you applied in practice, and can you give a specific example of using it?

Describe a time you escalated a stalled commitment or unresolved risk to senior stakeholders on both a vendor side and a client side. What was the issue, what options did you present, and what was the outcome?

Have you owned an engagement-level risk and issue register and prepared materials for steering committees or quarterly business reviews? What format and cadence did you use, and who was the audience?

What is your current CTC (in INR)?

What is your expected CTC (in INR) for this role?

What is your current notice period?

Is this notice period negotiable?

Yes

Please feel free to share a 2-minute video to introduce yourself and why you are interested in and qualified for this role.

Program Manager – Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only

Job description

Job requirements

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