Transition Lead – Managed Learning Services (MLS) | Contract | UK-based, travel required

Remote
- London, Greater London, United Kingdom

Build the operating model for new MLS engagements as a Transition Lead. Contract, UK-based, travel required. Join our pipeline for upcoming projects.

Job description

Transition Lead – Managed Learning Services (MLS) | Contract | UK-based, travel required

About the role

Infopro Learning is building out our Managed Learning Services (MLS) practice and looking for experienced Transition Leads to join our pipeline for upcoming engagements. When a new MLS partnership launches, this role builds the operating model that turns it from a signed contract into a fully functioning delivery team, typically covering an onsite team alongside an India-based offshore team.

Each engagement is a hands-on build spanning discovery, design, and implementation. You'll be accountable for closing structural gaps, building supporting systems, and deploying the technology and automation that let the operation run and scale, handing off a documented, sustainable operating model ready for steady-state management by the end of hypercare.

We're ideally looking for candidates based in the UK who are open to travel as engagements require. This posting isn't tied to a single client or start date. We have several MLS opportunities on the horizon and want to build relationships now with Transition Leads we can bring on as they come through.

What you'll do

Assess a client's current people, processes, technology, and tools to identify gaps, redundancies, and integration needs
Design the service delivery architecture and operationalize onsite and offshore teams
Map and deploy workflow automation and AI integration across intake, project management, content, and reporting
Stand up the Design Studio and Content Factory models, including staffing approach, process, and technology
Design and implement a standardized onboarding program for distributed teams
Implement service management processes, governance cadence, and performance reporting
Monitor performance through hypercare, gather stakeholder feedback, and hand off to steady-state operations

Job requirements

What you bring

Proven experience leading MLS or managed services transitions, from scoping through implementation (non-negotiable)
Strong program and project management skills, including governance structures and stakeholder management
Experience with organizational design and operating model architecture
Experience building and hiring teams in emerging markets, India preferred
Experience designing and executing onboarding programs for distributed or offshore teams
Working familiarity with LMS/LXP platforms, authoring tools, and content management systems
Demonstrated experience implementing workflow automation and integrating AI capabilities into operations
Strong documentation and reporting discipline; comfortable with senior client stakeholders
Ability to operate independently as a contractor while integrating closely with Infopro teams
Ability to travel and work onsite internationally as engagements require

If you've built managed services operations from the ground up and want to lead one from discovery through go-live, we'd like to hear from you. Apply below to join our Transition Lead pipeline.

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Questions

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A quick note before you begin:

We appreciate your interest in this role and value your time. While some of the information we’re asking for may appear on your resume, your responses to these questions help us quickly understand the unique value you bring to this position.

Please treat these questions as your initial interview — a chance to share real examples, insights, and the impact of your work. Thoughtful, detailed answers help us move qualified candidates like you forward faster and ensure we have a clear picture of your fit for the role.

Thank you for taking the time to complete this important step in our hiring process — we look forward to learning more about you.

This is a contract position, meaning you would be engaged as an independent contractor and not as an employee of any company. Are you willing to work as a freelance, independent contractor?

Yes

Where are you currently located?

Can you travel internationally and work onsite for extended periods as engagements require? Note any constraints on availability or travel.

Describe a specific managed services or MLS transition you led from scoping through implementation. Name the client type, your exact role, and what you personally built or stood up.

Have you designed a service delivery operating model from scratch, not just managed an existing one? Walk through one example, including the staffing model and governance structure you created.

Give a specific example of workflow automation or AI capability you personally implemented into a learning or operations process. What tool did you use, and what was the measurable outcome?

Describe your direct experience building or hiring a team in an emerging market, ideally India. What was your specific role in staffing, onboarding, or managing that team?

Tell us about a time you had to close a structural or process gap during the early months of a new engagement. What was the gap, how did you find it, and what did you do to fix it?

Please share your desired daily pay rate. Please specify currency.

Is this rate negotiable?

Yes

If selected, what is your availability to start in this new role?

Please feel free to share a 2-minute video to introduce yourself and why you are interested in and qualified for this role.

Transition Lead – Managed Learning Services (MLS) | Contract | UK-based, travel required

Job description

Job requirements

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